Privacy Policy
Effective Date: 14-10-2026
RENAIS.LIFE (“RENAIS,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used and shared, and the choices and rights available to you.
Who We Are
RENAIS.LIFE is operated by Ela Prince
For privacy-related questions or requests, contact:
elareina2020@gmail.com
Information We May Collect
When you contact us, apply for a consultation or program, subscribe to communications, or otherwise interact with RENAIS, we may receive information such as your name, email address, telephone number, country, time zone and information you voluntarily provide about your goals or circumstances.
Because our services relate to holistic wellbeing, you may voluntarily choose to provide information concerning your health or medical history. Health information may qualify as sensitive or special-category personal data under applicable privacy laws.
We ask that you provide only information reasonably necessary for the purpose of your inquiry or participation in the service.
Payment information may be processed by third-party payment providers. RENAIS does not intend to store full payment-card details directly unless expressly stated otherwise.
Our website and service providers may also collect technical information such as IP address, browser type, device information, website activity and cookie-related identifiers.
How We Use Information
We may process information in order to respond to inquiries, arrange consultations, evaluate whether our services may be appropriate for a prospective client, deliver agreed services, communicate with clients, process payments, provide customer support, comply with legal obligations, maintain security, improve our website and services, and send marketing communications where permitted and where any required consent has been obtained.
Where GDPR or similar legislation applies, the relevant legal basis may include consent, performance of or steps toward a contract, compliance with a legal obligation, or legitimate interests where those interests do not override your rights.
Where we process health information on the basis of consent, we will seek explicit consent where required by applicable law.
Service Providers
Information may be processed by trusted service providers that support our activities, which may include Wix, video-conferencing providers such as Zoom, communication platforms such as WhatsApp, payment processors, email providers, analytics providers and other technology or professional-service providers.
These providers may process information in countries different from your country of residence.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, meet legal or accounting obligations, resolve disputes or protect legitimate legal interests.
Your Rights
Depending on where you live, you may have rights concerning your personal information, including rights of access, correction, deletion, restriction, portability, objection to certain processing and withdrawal of consent.
Where GDPR applies, you may also have the right to lodge a complaint with the relevant data-protection authority.
Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.
Requests may be sent to [EMAIL ADDRESS].
Cookies
Our website may use essential and optional cookies and similar technologies. Where required by law, optional cookies will not be activated until you have made the relevant choice through our cookie-consent mechanism.
Please see our Cookie Policy for additional information.
Children
RENAIS services are intended for adults aged 18 and over. We do not knowingly offer our guidance services directly to children or intentionally collect personal information from children through the service.
Security
We take reasonable administrative, organisational and technical measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Changes
We may update this Privacy Policy when our practices, services or legal requirements change. The current version and effective date will be displayed on this page.